Unity – How to find available extensions in a range

Unity Tools Depot > Audio Text Manager > Extensions > Show all available extensions in a range

Unity – How to find all Callhandlers and Subscribers using a transfer string

Unity Tools Depot > Audio Text Manager > Extensions > Find a Transfer String

Unity – Change Schedule in 15 minute increments

Tools Depot > Audio Text Manager > File >View Schedules

From here you can change the schedule in 15 minute increments

CUE – Live record

To do a live record, conference the call with Unity Express.

1. Hit Conf key

2. Dial your own extension so that the call will be forwarded to your own mailbox or Dial the extension of a general mailbox.

3. Hit Conf key again

Transfering a call directly to a Subscriber’s mailbox

If your users fall in the range 3XXX, create an ephone-dn as follows.

 ephone-dn 1

number 13…

call-forward-all 8888 <— forward all calls to voicemail.

 Set the E164 number on every mailbox in CUE to 13XXX (where XXX is replaced by the appropriate users extension)

When the receptionist receives a call for extension 3001, she will need to transfer to 13001 to send the call directly to 3001's mailbox.

For more info, visit http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5520/products_tech_note09186a00802ab979.shtml

CUE – Call Redirection to Voicemail

CUE uses the last redirected number to send the call to the correct voicemail box.

X 2000 CFA to X 2001 and X 2001 CFNA to Voicemail

When you call X 2000 and it rolls over to voicemail, you will hear the greeting for X 3001. This is the opposite of what happens with Unity.

Note the Diversion header in "Debug ccsip messages" command:

INVITE sip:8888@10.1.11.5:5060 SIP/2.0
Via: SIP/2.0/UDP 10.1.11.4:5060;branch=z9hG4bK4D6ED7
Remote-Party-ID: <sip:2007@10.1.11.4>;party=calling;screen=no;privacy=off
From: <sip:2007@10.1.11.4>;tag=7D469D78-79A
To: <sip:8888@10.1.11.5>
Date: Wed, 03 May 2006 21:32:39 GMT
Call-ID: 2E82CA5F-DA2311DA-8673A220-2692CE36@10.1.11.4
Supported: 100rel,timer,resource-priority
Min-SE:  1800
Cisco-Guid: 780283447-3659731418-2255594016-647155254
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIF
Y, INFO, REGISTER
CSeq: 101 INVITE
Max-Forwards: 70
Timestamp: 1146691959
Contact: <sip:2007@10.1.11.4:5060>
Call-Info: <sip:10.1.11.4:506
Diversion: <sip:2001@10.1.11.4>;privacy=off;reason=no-answer;counter=2;screen=noExpires: 180

This does not apply for call transfers.

CUE – Language support

Language customization only affects the voicemail and AA system prompts. The GUI, CLI and system monitoring and debugging tools, such as log file messages, are always supported in English only.

CUE login

The CUE GUI login username is case sensitive. You cannot enter your username in CAPS, while your password in Lower case.

CUE – COS settings

CUE describes COS as Capabilities (unlike Unity)

There are 5 COS settings -

a. Super User – Administrator rights to the CUE system

b. Voicemail Broadcaster – Capability to send broadcast

 c. Private List Viewer – Ability to view other user's private lists (cannot modify them)

d. Public List Manager – Ability to manage public distro lists (can modify them)

e. AVT – Administration via Telephone – This gives rights to modifying Prompts, greetings via GMS.

Distribution lists in CUE

DLists can be of two types.

a. Public Distro List

b. Private Distro List

A member of a PDL can be another PDL, GDM or a regular mailbox.

To send a message to a PDL, you have to signin and select option 2. You cannot send it through an AA script.

A public list is created by the admin for systemwide use. There is a default Public list called Everyone that is generated by CUE system. This list is automatically populated every time a new user is added. You cannot edit or delete the Everyone public list. You can define up to 15 public distro. lists. You can define a total of 1000 distribution list entries per CUE system. Each PDL can be assigned an extension, so that people may send a message to the PDL by dialing the number.

A private list can be administered only by the subscriber himself. YOu can create up to 5 private lists. Each private list can be assigned a single digit extension (1 through 5).  You may use this number to send a message to the private list. If a user is deleted from the system his private lists are also deleted. You can have up to 50 private distribution list entries  per user.

CUE – Voicemail broadcaster

A user can be given voicemail broadcast rights. He will need to subscribe to a group (newly created one or the system default Broadcasters group). Set the Voicemail broadcaster option checked in the group setting. To send a voicemail broadcast, you will have to call in to the prompt management number (GMS) and select option 3 to administer a voicemail broadcast. Choose option 1 to send voicemails to users in the local CUE module.

To enable MWI for Broadcast messages

Defaults > Voicemail > Use MWI for broadcast messages

Broadcast messages are not stored as seperate messages on each mailbox. It is stored only once and all users will have a reference to that message. A user cannot delete a Broadcast message, but can save or skip the message.

CUE – Prompt Management

Prompt Management Application does two things

1. Administration via Telephone:

2. Voice Mail Broadcaster:

CUE – Administration via Telephone

To get access to Administration via Telephone, you have to dial the number for "Prompt Management" Application.

 

 

This can be found at

Administration > Call-in Numbers

To login to Administration via Telephone, you need to be a member of a group that has Administration via Telephone capability. Use your own mailbox id and pin to login

1. Configure > Groups > Administration via Telephone

CUE – Maximum Message Size

1. Defaults > Mailbox > Maximum Caller Message Size

    Voicemail > Mailbox > Maximum Caller Message Size

Applies to voice messages left by external callers or subscribers when they get forwarded to voicemail. 

2. Defaults > Voicemail > Maximum subscriber recording size 

Applies when subscribers signin and then try to send a message 

CUE – Mailbox Storage Allocation

CUE stores messages and greeting in G711 format.

1 min of stored voice = 60 seconds * 64000 bits = 3840 Kb = 480 KB

On a AIM with 1 Gig Flash, 400 Meg will used for storing messages and 600 Megs used for OS, scripts, greetings etc

IP Phone Features

http://www.cisco.com/en/US/partner/products/hw/phones/ps379/products_user_guide09186a00805f165d.html

CUE – Primary E.164 number

Primary E.164 number can be used as equivalent to Alternate Extension of Unity

CUE – General Delivery Mailbox

A mailbox associated with a group is called a General Delivery Mailbox.

A group member can log into the GDM and manage its voice message content

A group owner can make changes to the group membership

You need to be a mailbox user before you can login to a GDM, because GDM option (option 9) is available only after you signin to your mailbox. 

CME – Ephone hunt

Ephone hunt will bypass the Call forward all and no answer settings of individual ephones.

ephone-hunt 1

pilot 5000

list 1000, 1001, 1003

final 1500

ephone-dn 10

number 1000

call-forward-all 2000

When you call the hunt pilot, it will ring X 1000, eventhough X 1000 is call forward all to 2000

If the extensions are dual-line, enable huntstop channel to prevent calls being put in call wait if the extension is already in use.

Caller ID presentation in Translation patterns

Caller ID presentation in Route patterns over ride CallerID presentation in Translation patterns

Caller ID / Caller Name display

This was tested over an ICT.

Caller ID screening only screens the number, not name.

If name is configured on the phone (Display – Internal Caller ID) and caller ID is screened, the destination will see the caller id as “Display Name – Unknown number”

If name is not configured on the phone and caller ID is screened, the destination will see the caller id as “Private”

CME – CUE – MWI setting

For CUE you need to define mwi on and off as two different ephone-dn's. You cannot enable the mwi on-off using the same ephone-dn like you do with Unity.

Set up the mwi number following by dots equal to the extension length

ephone-dn 10

number 1599….

mwi on

ephone-dn 11

number 1598….

mwi off

The default ccn application for mwi uses the extensions 8000 for ON and 8001 for OFF. You can change this from CLI

ccn application ciscomwiapplication
description "ciscomwiapplication"
enabled
maxsessions 4
script "setmwi.aef"
parameter "strMWI_OFF_DN" "1598"
parameter "strMWI_ON_DN" "1599"
parameter "CallControlGroupID" "0"
end application

1. When the extension appears on line 1, red lamp MWI and envelope is used.

2. When the extension appears on any line other than line 1, only envelope is used.

Unity Express – Changing IP Address

After changing the IP Address in the interface service-module, calls to voicemail are getting answered, but callers does not hear anything.

The show call active voice brief shows that the call leg to unity express is getting connected to the old IP address.

Resetting the CUE fixed the issue.

Unity – Holiday Greeting

1. Create a schedule named "Work hours" that includes Weekdays 8am-5pm Open and the remaining closed.

2. Create a schedule named "After hours" with the opposite setting of "Work hours"

3. Create a Callhandle named "Closed and Holiday CallHandler"

a. Schedule: Afterhours

b. Greetings: Standard – Record the greeting for closed hours

c. Greetings: Closed – Record the greeting for holidays

4. Create a Callhandler named "Opening CallHandler" with the following settings:

a. Schedule: Workhours

b. Greetings: Standard – record the greeting for regular office hours

c. Greetings: Closed – Use Blank greeting. After Greeting, send to greeting to CallHandler named "Closed and Holiday CallHandler"

Callmanager – Call forward table

Call forward information is stored in "NumPlan" table

Unity Live Reply – Gotchas

If subscriber has Standard conversation, he needs to press 4-4 after the message has been played (including message footer).

If subscriber has Optional conversation1, he needs to press 8-8 after the message has been played (including message footer)

When subscriber (called) presses 4-4 or 8-8, Unity checks the original subscriber's (who left the voice message) transfer settings and sends the call based on his transfer settings. You may have to change the setting from "Send to greeting" To "Ring subscriber's extension" or "Ring subscriber at XXXX".

Unity – Voicemail box

Voicemail box mask will change the Calling number, Dialed number and Forwarding number.

Unity – Direct transfer to users voicemail

Scenario: You want to send calls directly to the voicemail box of X 3000 without ringing the phone

1. Create a Voicemail Profile with mask XXXX

2. Create a CTI port with extension *3000

3. Use the Voicemail Profile created in step 1 

4. Set the CFA to voicemail 

CME – Unity Integration using Huntstop

—- Define ephone-dn with same number, no huntstop and preference  —— 

ephone-dn 10

  number 3700

  name VM Port 1

  no huntstop

ephone-dn 11

  number 3700

  name VM Port 1

  no huntstop

  preference 1

—— Define MWI on off extensions ——

ephone-dn 12

  number 3799 secondary 3798

  mwi on-off

—– Define MWI port used by Unity ———

ephone-dn 13

  number A01

  name MWI

—— Define ephones to register with Unity —— 

ephone 5

  vm-device-id CME-VI1

  button 1:10

ephone 6

  vm-device-id CME-VI2

  button 1:11

ephone 7

  vm-device-id CME-VI3

  button 1:13

—– Define voicemail pilot in telephony service ——-

telephony-service

voicemail 3700

—— Define ephones to call forward to voicemail ——

ephone 1

number 4000

call-forward noan 3700 timeout 10

call-forward busy 3700

CME – Unity Integration using Call forward

—— Define ephone-dns to match Unity Ports——— 

ephone-dn 10

  number 3700

  name VM Port1

  call-forward noan 3701 timeout 10

  call-forward busy 3701

ephone-dn 11

  number 3701

  name VM Port2

  call-forward noan 3700 timeout 10

  call-forward busy 3700

———-Define MWI On / Off number ————

ephone-dn 12

  number 3799 secondary 3798

  mwi on-off

——- Define Unity MWI port——–

ephone-dn 13

  number A01

  name MWI

—configure ephones for Unity skinny ports to register——-

ephone 5

  vm-device-id CME-VI1

  button 1:10

ephone 6

  vm-device-id CME-VI2

  button 1:11

ephone 7

  vm-device-id CME-VI3

  button 1:13

–define voicemail pilot— 

telephony-service

voice-mail 3700

—configure phones to forward to voicemail for busy and noan—-

ephone-dn 1 — actual phone

number 4003

call-forward busy 3700

call-forward noan 3700 timeout 15