IP phone agent service « CCIE Voice notes

IP phone agent service

Posted by cciestudy on June 4, 2006

Univercd > Customer Contact Software > IPCC Express and IP IVR > CRS 4.0(x) > English > Documentation for Cisco IP Agents > Cisco CAD Installation Guide 6.1

http://192.168.252.44:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

This entry was posted on June 4, 2006 at 1:43 am and is filed under IPCC Express. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

2 Responses to “IP phone agent service”

George Zitlaw said

December 23, 2006 at 2:06 am
I have a user I trying to add to add to my sales group for ACD, but they are not showing up as a resource in IPCC Express. Everything else seems to be setup like all the other sales users.
mailto:gzitlaw@tekgraf.com

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Fred said

June 27, 2009 at 8:50 pm
Hi,

Great, but in the Install Guide, I can’t see any infos about the Service Parameter Information.
I would like to add the extension in a Parameters, I try “Extension”, “Device”,.. but I don’t find the good Parameter Name … Can you help me ?

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