Unity Error greeting

To expose Unity Error greeting on Callhandlers, go to Unity Tools Depot -> Advanced Settings – > Expose error greeting for Subscriber on the SA (Under Administration). Set this parameter to 1 and restart Unity service.

Once you go to Callhandlers, greetings, you should see Standard, Closed, Alternate, Busy and Error greeting.

Unity – Troubleshooting AD and Exchange

Tools Depot > Diagnostics Tools > Directory Access Diagnostics

This tool will allow you to do User Creation Test and MailStore Access test to verify if the Unity Service accounts have access to create users and access the users mailbox.

Unity – How to find available extensions in a range

Unity Tools Depot > Audio Text Manager > Extensions > Show all available extensions in a range

Unity – How to find all Callhandlers and Subscribers using a transfer string

Unity Tools Depot > Audio Text Manager > Extensions > Find a Transfer String

Unity – Change Schedule in 15 minute increments

Tools Depot > Audio Text Manager > File >View Schedules

From here you can change the schedule in 15 minute increments