CRS – CTI ports and MOH

Posted: February 17, 2006 by sankar in Cisco General

CM—- CRS (CTI Route points and CTI ports)

When CRS transfers a call in queue to an agent, it invokes MOH. This is a User audio hold and not Network audio hold. Which ever CTI port is terminating the call, the hold settingson that CTI port is used for the MOH.

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