IPMA terms

Posted: March 21, 2006 by sankar in IPMA

ImmDiv – Immediately divert calls to assistant. (as the call comes in to manager)

Intercept – Forcefully pull the call back that was diverted to assistant or transferred by IPMA (based on manager rules) to assistant. The call can be pulled back only when it is ringing, not after the assistant answered the call.

Assistant Watch on – Manager can see what call the assistant is on.

Div All – Divert all calls to Assistant (no matter what)

DND – Do not disturb mode – Silence the incoming call.

TransfVM – Transfer to Voicemail.

Inclusive filters — Those in the list are the only numbers from which calls will ring the manager's phone

Exclusive filters — Those in the list are the numbers from which calls will ring the assistant;s phone

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s