Unity – Direct transfer to users voicemail

Posted: April 26, 2006 by cciestudy in Unity

Scenario: You want to send calls directly to the voicemail box of X 3000 without ringing the phone

1. Create a Voicemail Profile with mask XXXX

2. Create a CTI port with extension *3000

3. Use the Voicemail Profile created in step 1 

4. Set the CFA to voicemail 

  1. Ryan says:

    You can actually cover all extensions by assigning the CTI port a DN of *XXXX, assuming all extensions are 4 digit.

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