Unity – Holiday Greeting

Posted: April 27, 2006 by cciestudy in Unity

1. Create a schedule named "Work hours" that includes Weekdays 8am-5pm Open and the remaining closed.

2. Create a schedule named "After hours" with the opposite setting of "Work hours"

3. Create a Callhandle named "Closed and Holiday CallHandler"

a. Schedule: Afterhours

b. Greetings: Standard – Record the greeting for closed hours

c. Greetings: Closed – Record the greeting for holidays

4. Create a Callhandler named "Opening CallHandler" with the following settings:

a. Schedule: Workhours

b. Greetings: Standard – record the greeting for regular office hours

c. Greetings: Closed – Use Blank greeting. After Greeting, send to greeting to CallHandler named "Closed and Holiday CallHandler"

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