Transfering a call directly to a Subscriber’s mailbox

Posted: April 29, 2006 by sankar in Cisco Unity Express

If your users fall in the range 3XXX, create an ephone-dn as follows.

 ephone-dn 1

number 13…

call-forward-all 8888 <— forward all calls to voicemail.

 Set the E164 number on every mailbox in CUE to 13XXX (where XXX is replaced by the appropriate users extension)

When the receptionist receives a call for extension 3001, she will need to transfer to 13001 to send the call directly to 3001's mailbox.

For more info, visit

  1. Gary Asher says:

    Here is another option. More coding, but much cleaner.

    voice translation-rule 5
    rule 1 /^\*/ /276/

    voice translation-profile 4to7vm
    translate redirect-called 5

    dial-peer voice 6000 voip
    description CUE Routes
    translation-profile outgoing 4to7vm
    session protocol sipv2
    session target ipv4:
    incoming called-number .
    dtmf-relay h245-alphanumeric
    codec g711ulaw

    ephone-dn 40 dual-line
    number *….
    call-forward all 2766000 – pilot number for QUE vm

    All of my vm accounts use a 276 prefix or office identifier number.
    So I have to add 276 onto the number when I strip the * off in the translation rule.

    My receptionist transfers a call to *2001,

    The ephone-dn forwards the call to vm, the dialpeer strips the * adds the office identifier onto the redirected number.

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