SRST to voicemail integration

Posted: May 29, 2006 by sankar in SRST

In addition to supporting message buttons for retrieving personal messages, Cisco SRST allows the automatic forwarding of calls to busy and unanswered numbers to voice-mail systems. Voice-mail systems with BRI or PRI access can log in to the calling phone's mailbox directly. For this to happen, some Cisco CallManager configuration is recommended. If your voice-mail system supports Redirected Dialed Number Identification Service (RDNIS), RDNIS must be included in the outgoing SETUP message to Cisco CallManager to declare the last redirected number and the originally dialed number to and from configured devices and applications.


Step 1 From any page in Cisco CallManager, click Device and Gateway.

Step 2 From the Find and List Gateways page, click Find.

Step 3 From the Find and List Gateways page, choose a device name.

Step 4 From the Gateway Configuration page, check Redirecting Number IE Delivery – Outgoing.

call-manager-fallback

voicemail 92145425600 —- when somebody hits message button it calls main site's voice mail pilot number

call-forward busy 92145425600 — for calls that are busy, redirect to main site's voice mail pilot number

call-forward noan 92145425600 timeout 15 — for calls that are not answered, redirect to main site's voice mail pilot number.

 

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Comments
  1. vishwesh says:

    Can you pls. explain more on this.
    i am trying to implement this.i dont understand how will.
    i am having srst configured.i can dial the pilot number from pstn switch.
    how will the phone which is on srst will hit the greeting of
    user.ii normal senario when the call is fowd to VM pilot it will play the welcome greeting.

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