Scripting – Interaction with Call forward no answer timer

Posted: June 4, 2006 by cciestudy in IPCC Express

Select Resource step timeout should be less than the Callforward no answer timer. If not, then when a call is routed to an agent and Callmanager tries to forward the call, IPCC Express will pull the callback and the call will be send to the Queued or Failed step.

  1. wahab says:

    Can some one please send me the steps of how to set up and ICD exetnsion 3001 that the agent user name is user password is cisco if usera are waiting in the queue that ddial 0 for and which they will be transferred to operator at extension 3002

    where to find the file to change agents queuing sattsus or availablitiy or if a call comes from a certain number do not make it wait but send it to a specific agent

    This is for IPCC express environment

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