Scripting – Call redirect step

Posted: June 5, 2006 by cciestudy in IPCC Express

In the Call Redirect step, you can either reset the Called number to the configured destination or Preserve the original called number.
If its set to reset the Called number, the destination will receive the called number as the newly configured number in the Call Redirect Step

If its set to Preserve the Called number, the destination will receive the called number as the CTI route point that was originally called to reach the script in IPCC.

Call redirect does a blind tranfer to the configured destination. 

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Comments
  1. If I am doing agent based and would like to send the call to the Agent’s personal voicemail, would I use a Call Redirect Step or is there a better option?

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