Callmanager Attendant Console

Posted: June 19, 2006 by sankar in Callmanager Features

To setup attendant console

a. Create pilot point say ACPilot with number specified, Select algorithm as Longest idle or First available

b. Create hunt group with specified members (directory numbers).

c. Create ac user and associate pilot point with ac user. ac user default password is 12345. pin = 12345.
To change ac user password from default to cisco (say), use c:\dcdsvr\bin\Passwordutils.exe  cisco (Run the above command from that folder in command line. Copy the encrypted password text you get as output.

d.  Open c:\program files\Cisco\CallmanagerAttendant\bin\ file and change the following

# Propery file that server uses.

#Jtapi Username

#Jtapi Password

e. To change hunt mechanism to Circular,

In file, change the following.
# Specify comma seperated pilot point device names for which
# circular hunting algorithm is used. This will override
# what is configured in the admin pages.
e. Restart TCD service.

  1. Moniem says:

    thanks allot for the info , let me state a correction here
    the correct file path for the AC user password changing is
    C:\Program Files\Cisco\CallManagerAttendant\etc\
    Using CCM 4.2 version

  2. Moniem Rezk says:

    Alternative method to set all parameter on CCM go to
    C:\Program Files\Cisco\CallManagerAttendant\bin\
    press on the Patch acconfig.bat
    this patch is specific all parameters , like Department number changing , Circular , broadcast

    restart TCD service

  3. Krrish says:

    Hi any one knows how to configure Call manager Attendant console for CCM ver 5.1?

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