Attendant console Broadcast hunting

Posted: June 25, 2006 by cciestudy in CM4.1 Features

Can be enabled from the "acconfig.bat" tool. Broadcast hunting will place calls on the queue and will show up in the Broadcast calls pane in the Attendant console. The attendant can chose which call to answer on which line.

This works only when the members of the hunt group are user/line. This does not work when the hunt group uses directory numbers as members.

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