CUE autoattendant – how to dial an extension at any time during the prompt?

Posted: July 14, 2006 by sankar in Cisco Unity Express

The following script allows to dial an extension at any time during the prompt, along with giving an option to press 1 or 2 to do different tasks (like dial by name or reach an operator etc).

Click to enlarge 

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Comments
  1. Toms Jacob says:

    will you please send me this script

  2. Steven Juras says:

    Can you send me the script as well? -PLEASE

  3. Ken McCoy says:

    One way to do this is to use the menu object in the CUE Editor to create an menu option to “DialByExtension” and use the leading extension digit (such as 3, if all extensions started with 3XX) as the trigger. You can then use the menu object to capture the other digits dialed, prepend a “3” to the digits, and transfer the call.

  4. trandall1299 says:

    Can you please send this script to me or point me in the direction where i can find some examples?

    Thanks..

  5. ryan says:

    I could use this script as well. can anyone post a link to it?

  6. Ron says:

    I’d like to check out this script too. Has anyone been able to get a copy?

  7. Ron says:

    I found out how to do it on the following link:

    http://www.cisco.com/warp/public/788/AVVID/cue-custom-scripts-start.pdf

    Search for the word prepend in the document. You basically do the following (if your hotkey on the main script is 2 to dial by number):

    Set prefixDigit = “2”
    Get Digit String
    Set TransferExt = prefixDigit + TransferExt
    .
    .
    .
    Call Redirect

    In my case the extensions are four digits in length so I set the Input Length on Input tab of the Get Digit String option to 3.

    Hope this helps.

  8. David Axler says:

    Could you pleasse send me this script if you still have it available

    thanks!

  9. Adam says:

    How can i get this script. This is exactly what i’m looking for. Thanks in advance.

  10. tony says:

    This page might lose the image that decribe whole important things.
    Could you fix it?

  11. voiceboy says:

    i wish also to receive the script

  12. OLOWO A. Francoise says:

    Hello,

    I need you to configure a Cisco Unity Express.
    In fact, the call goes on the answering machine but that does not give the possibility to record a message. The answerer to press 1 to enter the number to call or press 2 to enter the name of the person to call.

    I also set up the transfer the voicemail to the Email Console mounted in case of absence.

    Thank you

    • Olof says:

      Hello,

      I need you to configure a Cisco Unity Express.
      In fact, the call goes on the answering machine but that does not give the possibility to record a message. The answerer to press 1 to enter the number to call or press 2 to enter the name of the person to call.

      I also set up the transfer the voicemail to the Email Console mounted in case of absence.

      Thank you

  13. Dimitris says:

    hello can i get that script.
    Thank you

    • hst2k says:

      starting from CUE8.0 you can use Dial-by-Ext that allow Dial An Extension at Any Time in addition to have menu choice with overlaping between Ext and menu choices

  14. JS says:

    Can someone pls fix the link to the script or send it to me pls

  15. bin.wu says:

    i have a question about CUE,
    My client want to dial 4 length and 7 length at the same AA.
    is there any way to make it came ture?

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