B-ACD Queue-Debugs

Posted: July 17, 2006 by sankar in Callmanager Express

Give param queue-manager-debugs 1 and from privilege mode, “debug voip application script”.

 Site2#
*Jul 17 00:44:53.311: //89//TCL :/tcl_PutsObjCmd:
proc init_perCallvars
*Jul 17 00:44:53.311:
*Jul 17 00:44:53.323: //89//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++
*Jul 17 00:44:58.383: //89//TCL :/tcl_PutsObjCmd: TCL AA: +++ No option selected +++
*Jul 17 00:44:58.455: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<<
*Jul 17 00:45:06.699: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ New incoming call to queue 3210 +++
*Jul 17 00:45:06.703: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE IS {TclModule_2227448556_0_5762376 {CALL_NEW} {1153097106}} <<<
*Jul 17 00:45:06.703: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 3210 Queue Length = 1 +++
*Jul 17 00:45:06.719: //89//TCL :/tcl_PutsObjCmd: TCL AA: >>> Destination Huntgroup = 3210 <<<
*Jul 17 00:45:06.747: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE IS {TclModule_2227448556_0_5762376 {CALL_PROGRESS} {1153097106}} <<<
*Jul 17 00:45:06.767: //89//TCL :/tcl_PutsObjCmd: TCL AA: — MEDIA STATUS = ms_001 —
*Jul 17 00:45:06.767: //89//TCL :/tcl_PutsObjCmd: TCL AA: — ERROR: Unable to play prompt; File not found —
*Jul 17 00:45:06.771: //89//TCL :/tcl_PutsObjCmd: TCL AA: +++ Playing MOH +++
*Jul 17 00:45:16.699: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE IS {TclModule_2227448556_0_5762376 {CALL_PROGRESS} {1153097116}} <<<
*Jul 17 00:45:16.699: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Received HELLO from TclModule_2227448556_0_5762376 <<<
*Jul 17 00:45:26.699: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE IS {TclModule_2227448556_0_5762376 {CALL_PROGRESS} {1153097126}} <<<
*Jul 17 00:45:26.703: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Received HELLO from TclModule_2227448556_0_5762376 <<<
*Jul 17 00:45:30.815: //89//TCL :/tcl_PutsObjCmd:
 proc act_CallSetupDone
*Jul 17 00:45:30.819:
*Jul 17 00:45:30.819: //89//TCL :/tcl_PutsObjCmd:
 IP IVR Leg Setup Status = ls_002
*Jul 17 00:45:30.819:
*Jul 17 00:45:30.823: //89//TCL :/tcl_PutsObjCmd: TCL AA: >> Agent did not answer; Received Call NOAN <<
*Jul 17 00:45:30.835: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE IS {TclModule_2227448556_0_5762376 {CALL_NOAN} {1153097130}} <<<
*Jul 17 00:45:36.695: //89//TCL :/tcl_PutsObjCmd: TCL AA: +++ Now playing second greeting prompt +++
*Jul 17 00:45:36.715: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE IS {TclModule_2227448556_0_5762376 {CALL_NOAN} {1153097136}} <<<
*Jul 17 00:45:36.715: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Received HELLO from TclModule_2227448556_0_5762376 <<<
*Jul 17 00:45:45.831: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE IS {TclModule_2227448556_0_5762376 {CALL_RETRY} {1153097145}} <<<
*Jul 17 00:45:45.879: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE IS {TclModule_2227448556_0_5762376 {CALL_RETRY_PROGRESS} {1153097145}} <<<
*Jul 17 00:45:46.163: //89//TCL :/tcl_PutsObjCmd: TCL AA: — MEDIA STATUS = ms_000 —
*Jul 17 00:45:46.167: //89//TCL :/tcl_PutsObjCmd: TCL AA: +++ Playing MOH Livefeed +++
*Jul 17 00:45:46.219: //89//TCL :/tcl_PutsObjCmd: TCL AA: — MEDIA STATUS = ms_001 —
*Jul 17 00:45:46.219: //89//TCL :/tcl_PutsObjCmd: TCL AA: — ERROR: Unable to play prompt; File not found —
*Jul 17 00:45:46.223: //89//TCL :/tcl_PutsObjCmd: TCL AA: +++ Playing MOH +++
*Jul 17 00:45:46.711: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE IS {TclModule_2227448556_0_5762376 {CALL_RETRY_PROGRESS} {1153097146}} <<<
*Jul 17 00:45:46.715: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Received HELLO from TclModule_2227448556_0_5762376 <<<
*Jul 17 00:45:56.711: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE IS {TclModule_2227448556_0_5762376 {CALL_RETRY_PROGRESS} {1153097156}} <<<
*Jul 17 00:45:56.715: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Received HELLO from TclModule_2227448556_0_5762376 <<<
*Jul 17 00:45:57.415: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> Call Abandoned Time = 64 Seconds<<<
*Jul 17 00:45:57.427: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD ++ Service Counter = 6 ++
*Jul 17 00:45:57.431: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Queue 3210 Statistics = {“Total calls presented to the queue: ” 5}
        {“Calls answered by agents: ” 1}
        {“Number of calls in the queue: ” 1}
        {“Average time to answer (secs): ” 20}
        {“Longest time to answer (secs): ” 20}
        {“Number of abandoned calls: ” 4}
        {“Average time before abandon (secs): ” 133}
        {“Calls forwarded to voice mail: ” 0}
        {“Calls answered by voice mail: ” 0} <<<
*Jul 17 00:45:57.435: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 3210 Queue Length = 0 +++
*Jul 17 00:45:57.439: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> 3210 Queue Length = 0 <<<
*Jul 17 00:45:57.439: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> Queue 3210 is Empty <<<
*Jul 17 00:45:58.455: //40//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<<

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