Time of Day routing
Posted by cciev on August 2, 2006
Rule of thumb.
a. First analyze and group the time-period for which you want the partition to be active. This could be business hours (M-F, 8-5 for say).
b. If the time slots cannot be grouped into one time period, define multiple time periods.
c. Group all timeperiods into one time schedule.
d. apply time schedule to partitions and partitions to CSS.
e. calling devices should use this CSS (Gateways/ phones etc)
f. Note that when you want differential call treatment based on ToD, you need to create a tie on the dialed number. To create the tie, you have to define the same number (say 1005) twice one in each partition P1 and P2. P1 may be a TOD enabled partition, while P2 may be a normal partition. P1 will be listed above P2 in the calling device CSS.
Allen said
i would like to specification enable this ext number 5050 (in CCM) to go straight to voicemail after 6:00pm, Saturday & Sunday if any caller call straight to 5050.
How do i need to enable the time of day routing to achieve this requirement.
vanja said
Doesn’t work for me. It seems like translation pattern doesn’t work.
Any suggestions?