Archive for the ‘Cisco Unity Express’ Category

CUE Database compacting

Posted: August 22, 2006 by cciestudy in Cisco Unity Express

show sysdb /sw/info/filesys¬† — will show how much disk space is being used for voicemail. It will also show disk usage in percentage

To compact the database.

# offline

database compact


QoS for CUE CCM Integration

Posted: July 20, 2006 by cciestudy in Cisco Unity Express, QOS

One of the current limitations is that the JTAPI (CTI-quick buffer encoding [QBE]) signaling packets are unmarked (TOS = 0) when the Cisco Unity Express AIM transmits them. In order to correct this, use an access control list (ACL) on the router that has the Cisco Unity Express AIM installed to mark and prioritize the traffic.

The JTAPI signaling from the Cisco CallManager is correctly marked with a differentiated services code point (DSCP) value of CS3.

The JTAPI signaling protocol uses TCP port 2748. Dedicate 20 kbps per Cisco Unity Express site for this traffic.

All Real-Time Protocol (RTP) audio traffic from the Cisco Unity Express AIM or the IP phone is correctly marked with a DSCP value of 0xEF.

This example shows a sample configuration for this on the router where a.b.c.d is the IP address of the Cisco Unity Express AIM:

access-list 101 permit tcp host a.b.c.d any eq 2748
class-map match-all cti-qbe
 match access-group 101
policy-map cti-qbe
 class cti-qbe
 set dscp af31
 bandwidth 20
interface Serial0/1
 service-policy output cti-qbe

Since Cisco Unity Express uses JTAPI to interface with the Cisco CallManager, no MWI on and off numbers need be configured.

Emergency Alternate Greeting – EAG

Posted: July 17, 2006 by cciestudy in Cisco Unity Express

EAG is implemented as a system script called checkaltgreet.aef. To activate EAG is a script, insert a Call Subflow checkaltgreet.aef into the script.

EAG is activated by the existence or absence of the greeting. It is stored as AltGreeting.wav. If this file exists on the system, the EAG is automatically activated and the special greeting is played whenever the script directs it to be played.

The number to call to record the greeting (to turn on the EAG feature) or to delete it is the Cisco UE pilot number associated with greeting management system (GMS).

Create a Public distro list and assign it a number.

You can choose individual phones as members of the PDL.

Or you can create a Group, make this group a member of the PDL and make individual phones as members of the group. You can also add a GDM as a member.

MWI doesn’t seem to work for the line appearance for GDM extensions.

The following script allows to dial an extension at any time during the prompt, along with giving an option to press 1 or 2 to do different tasks (like dial by name or reach an operator etc).

Click to enlarge 

If you need to integrate CME with a CUE on a different chassis, you would need the following.

1. Create a h323 dial-peer in CME gateway and point it to the gateway that hosts CUE.

2. Create a SIP dial-peer in the gateway that hosts CUE to point to CUE ip address.

You cannot create a SIP dial-peer on the CME gateway and point it directly to the CUE IP Address.