Archive for the ‘Callmanager Features’ Category

Call Park

Posted: August 23, 2006 by cciestudy in Callmanager Features

When you park a call, Callmanager will search the available Park numbers configured on the server that is processing the calls and will also look up the partitions that are available in the CSS of the phone and will pick the first available part number that is defined in a partition that is reachable by the phone.

When you go to another phone to retrieve the parked call, Callmanager will search for the parked call by using the CSS of the device.

This can create an issue if you create same park numbers in different partitions in different servers. It is recommended to give different park number ranges for different servers.

Call Pickup group

Posted: August 22, 2006 by cciestudy in Callmanager Features

Make sure the call pickup group numbers does not overlap with the exiting dial plan

Call Pickup features include Pickup, GPickup, and OPickup:

Pickup allows you to answer a call that is ringing on another phone within your “group” (a collection of extensions that your system administrator defines).

GPickup allows you to answer a call ringing on a phone in another group.

OPickup allows you to answer a call ringing on a phone in another group that is associated with your group

Cisco Extended Functions – redundancy

Posted: July 15, 2006 by cciestudy in Callmanager Features

When multiple Cisco Extended Functions are active within a Cisco CallManager cluster, the redundancy manager uses an algorithm to determine which Cisco Extended Functions service is active and which is the backup CEF. The Redundancy Manager uses the lowest IP address of the server that is running the CEF service as the active servicne. The remaining CEF services serve as backup services.

CCM password change utilities

Posted: July 8, 2006 by cciestudy in Callmanager Features

1. AdminUtility

C:\Program Files\Cisco\Bin

Used to change service account passwords.

CCMService, CCMServiceRW, SQLSvc, CCMCDR,CCMUserf

2. CCMPwdchanger

C:\dcdsrvr\bin

Used to change the password for admin user accounts. Directory Manager,  CCMAdministrator, CCMSysUser, IPMASysUser

Set the Cisco Telephony Call Dispatcher Service Parameter
Reset Original Called Party on Redirect to FALSE

IPMA wizard gotchas – CM 4.x

Posted: June 24, 2006 by sankar in Callmanager Features

IPMA wizard doesnt create Translation patterns for you. You dont need TP's any more because the CFNA Int/Ext for the route point is set to the route point number itself. For ex; for route point 1XXX, the CFNA is set to 1XXX with CSS of CSS-M-E. This will take care of routing calls to manager in case IPMA service is unavailable

How to stop and start IPMA service

Posted: June 24, 2006 by sankar in Callmanager Features

Logon to Tomcat manager using this link.

http://<IPMA server>/manager/list

Login using adminsitrator username and password for Callmanager.

Stop and start the appropriate service needed (EM or IPMA)