Usually you call the B-ACD application by matching the incoming dial-peer and calling the application using the service command. You can also set it so that you can call from IP Phones and FXO ports directly to AA application
dial-peer voice 10 voip
destination-pattern 1000 (this is the pilot number defined in AA)
codec g711ulaw
session-target ipv4:10.1.1.1 (use a loopback address of the router so that the dial-peer will always stay up)
dial-peer voice 11 voip
incoming called-number 1000
codec g711ulaw
service aa (this dial-peer will invoke the aa application)
If you monitor calls you can actually see three legs for the calls. See below
Telephony call-legs: 1
SIP call-legs: 0
H323 call-legs: 2
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 3
13DD : 403 633897060ms.1 +1490 pid:20011 Answer 5004 active
dur 00:00:11 tx:0/0 rx:543/86880
Tele 50/0/7 (403) [50/0/7.0] tx:9320/9320/0ms g711ulaw noise:0 acom:0 i/0:0/0 dBm
13DD : 404 633898520ms.1 +30 pid:204 Originate 5060 active
dur 00:00:11 tx:543/86880 rx:316/50560
IP 10.200.200.250:17668 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711ulaw
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
13DD : 405 633898530ms.1 +10 pid:205 Answer 5004 active
dur 00:00:11 tx:316/50560 rx:543/86880
IP 10.200.200.250:19166 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711ulaw
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
CCIE Voice notes 
This works as long as “gateway” command is not issued.
Please ignore my previous comments.
Hi
Do you have the commands for integrating B-ACD with FXO ports?
thanks
I would take a look at this information about Cisco WAAS
Don’t forget to add “dtmf-relay h245-alphanumeric” to the dial-peers, otherwise you can’t enter any digits in the script.
Hi nice post… I would like to know how could I make this work.. if a have a call manager on headquarter.. and in the branch office I got a gateway that’s registered in cucm and I want to test the auto attendant of the branch office that is working on a tcl application applied to fxo ports or e1..